Refunds & Returns Policy

Can I cancel my order?

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.

Can I get a refund if something is wrong with my order?

Within 14 days of receiving the parcel, you can ask us for:

• A refund if you don’t receive your order
• A full or partial refund if the item is not as described

Full refunds are not available under the following circumstances:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address, Custom delays, an unexpected freight challenges )
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with a 14-day money-back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price. If your request for a refund not received within 3 business days of the order received, our process may be delayed.

Can I return an item for an exchange instead of a refund?

Yes, you can! Kindly use the use the Contact Us form to discuss the details with us.

Can I return my purchase?

All our products are backed with a 14-day money-back guarantee. Its critical that you contact us before, and we will help you with the refund process.

If you are not satisfied with your purchase, you can return it for a replacement or refund. Please contact us. You should only return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Are there any items I can’t return?

Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned, such as:

• If any products have been damaged during handling or have been used,.
• Products if opened, used, or have a broken protective seal
• Since we handle large products, request that you cross-check if you have doubts. Cannot return color mismatch, product weight, product measurements, and structure.